PRIVACY NOTICE
Chapter Management Consultancy Ltd

Introduction

Chapter Management Consultancy Ltd (Company No. 17244305) is committed to protecting personal data and complying with UK GDPR and data protection legislation. Registered office: Redwoods, Exeter EX3 0DB. Contact: emma@chapter-consultancy.com.

Personal Data We May Collect

Identity and Professional Data: name, job title, company, professional affiliations, networking connections, referral relationships, notes regarding how we met and professional relationship history. Contact Data: email, telephone and postal address. Relationship, Client and Business Interest Data: consultancy engagements, collaborations, networking activities, business development discussions, future opportunities, project information, operational information and communications.

How We Collect Data

Directly from individuals, through website forms, email, meetings, networking events, referrals, public sources and lawful business introductions. Technical information may be collected through website cookies and analytics.

How We Use Data

To provide consultancy and advisory services, manage professional relationships, maintain contact records, evaluate opportunities, communicate with contacts, comply with legal obligations, protect our business, for promotional opportunities and developing services.

Lawful Bases

Contract, legitimate interests, legal obligation and consent where required.

Marketing

Marketing communications are sent only where lawful. Individuals may unsubscribe at any time.

Technology Providers

We use Microsoft 365 including Copilot AI functionality, Replit for a custom CRM, Supabase for database hosting, GitHub for source code management, Google Sites for website hosting and GoDaddy for domain registration. These providers may process personal data on our behalf under appropriate contractual safeguards.

AI and Automated Processing

Microsoft Copilot and other productivity tools may assist with drafting, summarisation and analysis. No solely automated decisions with legal or significant effects are made.

Data Sharing

Data may be shared with IT providers, accountants, lawyers, insurers, regulators and professional advisers where necessary.

International Transfers

Where data is transferred outside the UK, appropriate safeguards such as adequacy decisions or contractual protections will be used.

Data Security

We use access controls, encryption where available, strong authentication, backups and restricted permissions.

Data Retention

Data is retained only as long as necessary. Client and financial records are generally retained for at least six years after the relevant relationship ends.

Your Rights

Individuals may request access, rectification, erasure, restriction, portability, objection to processing and withdrawal of consent where applicable.

Complaints

Individuals may contact us first or complain to the Information Commissioner's Office.

Cookies

Cookies may be used for functionality, security and analytics. Users can control cookies through browser settings and consent tools.